The Customer Service Charter - our promise to you

We want our district to be a great place to live and work in, and for our customers to have the best possible experience. One of the priorities in our Council Strategy is to deliver services we are proud of, and through our Customer Service Charter we set out what you can expect when you contact us. It's our commitment to you and how we will work together.

The Charter sets out what to expect when you write, call, email or visit us and how we will keep you informed and involved as we help you. It also says how we will deal with complaints, comments and compliments.

Through these interactions we will be polite and open with you, listen to you and make sure that our employees are trained to give you the advice that you need.

To read our Customer Service Charter in full, search online for 'West Berkshire Council Customer Service Charter'.