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Appointments at HWRC: Your Questions Answered

Frequently asked questions about our HWRC bookings


How do I cancel or reschedule my appointment?

If you would like to cancel or reschedule your appointment, you will need to use the cancellation link on your appointment confirmation email sent from noreply@westberks.gov.uk .

The link will allow you to cancel your appointment or reschedule for another time if available.

 


Can I just turn up at the recycling centres?

No, you must book an appointment online to visit the site. Anyone turning up without an appointment will not be allowed entry. 

There will be a limited number of appointments available between 9am-6pm, every day. 

You can book an appointment online. Simply choose a time slot and complete the required information. You will need to enter the car registration of the vehicle you will be using to visit the site.

 


What do I need to do before I visit the recycling centre?

Before you travel to one of our recycling centres, please ensure you:

  • Have registered for a permit (residents only, not including temporary one day pass)
  • Have booked an available appointment
  • Check to see if all waste materials can still be taken to the site - if there are is an issue with disposing or recycling of a type of material, we may have to stop accepting it
  • Consider the site layout when loading waste into your car
  • Check travel times and any restrictions in place
  • Have a copy of your booking confirmation with you (either a print-out or on your phone)
     

There are no time slots available, when will more be available?

We release slots for the recycling centres two weeks in advance.

Remember, we have two recycling centres: Newtown Road, Newbury and Padworth Lane,&nbsp.

 


What if I turn up early or late to my appointment?

Please do not turn up earlier than your agreed time slot, as you may not be given entry to the site until your allocated time.

 


How many times can I visit a recycling centre?

We have removed the restriction of one visit per household per week to allow residents more flexibility to use the recycling centres.

 


I don't live in West Berkshire, can I visit your recycling centres?

From 2 August 2021, residents living outside of the West Berkshire District boundary (non-residents) are able to access both of our Household Waste Recycling Centres (HWRCs), at Newtown Road and Padworth Lane, by paying £9 per visit upon arrival. You need to book an appointment before you visit. 

The types of cars that will be accepted are shown on page 6 of our Icon for pdf Household Waste Recycling Centres - User Guide [2MB] , and are the same as for the HWRC car permits.

Please note: non-residents are not able to dispose of asbestos within West Berkshire and are unable to use any Commercial Type Vehicles (CTV) or hire vehicles to access the site.

If you are not a resident of West Berkshire and have questions regarding waste disposal, please contact your local council. You can find your local council on the GOV.UK website.

 


Can I still use/get a one day temporary permit for a van/hire van?

Yes, please read the information on our temporary permits webpage before visiting.

 

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